At ArtCarParts.com, we strive to provide you with high-quality car parts and excellent customer service. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the steps you can take to return an item and receive a refund.
1. Return Eligibility
You may return most items purchased from ArtCarParts.com within 30 days of receipt for a refund or exchange, provided they meet the following conditions:
- The item is unused, in its original condition, and in its original packaging.
- You have the original receipt or proof of purchase.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-made or special-order parts.
- Clearance or final sale items.
- Items that have been used, installed, or damaged.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@artcarparts.com to request a return authorization. Include your order number and the reason for the return.
- Packaging: Carefully package the item(s) you wish to return. Ensure that all original packaging, accessories, and documentation are included.
- Shipping: Ship the return package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item).
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If approved, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Processing Time: Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.
5. Exchanges
If you wish to exchange an item for a different size or model, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will provide instructions for returning the item and will issue a refund or replacement at no additional cost to you.
7. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact our customer service team:
ArtCarParts.com
Email: info@artcarparts.com